Class Policies

LATE ARRIVALS / ABSENCES

If you will be running late or missing class for any reason, please let Crystal's TA (Teacher's Assistant) know as soon as possible by either calling or texting her.

BOOKING A SESSION

 When booking via email, phone, Facebook, or text please specify the block of time you are requesting, otherwise it will be assumed you are booking Crystal for one hour, and you will be charged as such.  

HOMEWORK FOR THE AUDITIONING BY HEART 6-WEEK

There is always a big advantage for students who submit their homework.  Complete the homework and turn it in by each Wednesday and Crystal will give you notes asap.

VIRTUAL MAKE-UPS ONLY FOR THE AUDITIONING BY HEART 6-WEEK WORKSHOPS

For the six-week Auditioning by Heart workshop, Crystal has graciously come up with a great solution for those of us who need to be away for work - The Virtual Make-up!  It's simple and allows you to get your money's worth by having a chance to work with Crystal despite having missed class! This policy is for the 6-week workshops only, and does not include 3-day Auditioning by Heart workshops. You will be allowed three make-ups and will have 10 days to make-up your missed class(es).

Here are the steps:

  1. On the week of your absence, put yourself on-tape using the material provided for that week. You can do this at your convenience using your own set-up, by contacting the TA and scheduling a time for her to tape you, or by getting together with another absent student and put each other on tape.  (The TA can provide you with names of other classmates.)
  2. Email your tape to the TA within two weeks of your absence.
  3. Review a private link to a video of the class and see Crystal's notes on breaking down the scene. This link will be uploaded and sent to you no later than the following Wednesday after each class.
  4. Schedule a time with Crystal to review your recorded scene. This can be done via telephone, Skype, or live with Crystal. Whatever works for the week's schedule.

AUDITING

We allow students to audit classes and workshops. There are both free and paid options available, including:

  • You may choose to watch or be the "reader" for the six-week Auditioning by Heart class as a one-time free audit.
    • Should the auditor choose to participate and put up work in class, have it played back and critiqued by Crystal, they must pay a one-time $65 participation fee.
    • Auditors may only work if there are less than 12 people attending that day's class as class is limited to 12 participating actors.
  • You may also choose to sign up as a non-participating auditor for all six weeks of the six-week Auditioning by Heart workshop for $200.
 

Cancellation Policies

If you decide to cancel the Auditioning By Heart 3-Day Intensive, the Thought Support, the 10 things... or any other classes that you have registered for, you have many opportunities to get all of your money back in either cash or services:

 TWO WEEKS (OR MORE) PRIOR TO THE CLASS'S START DATE

    • You get all of your money back if you fill your seat with another student....or...
    • You get all of your money back (minus a handling fee of 10%) if we fill your seat.
    • Money refunded must be requested within 60 days from receiving payment.

    BETWEEN ONE AND TWO WEEKS PRIOR TO THE CLASS'S START DATE

    • You get all of your money back if you fill your seat with another student...or...
    • You get all of your money back (minus a handling fee of 30%) if we fill your seat.
    • Money refunded must be requested within 60 days from receiving payment.

    ONE WEEK (OR LESS) PRIOR TO THE CLASS'S START DATE

    • You get all of your money back if you fill your seat with another student...or...
    • You get all of your money back (minus a handling fee of 50%) if we fill your seat with a new student.
    • Money refunded must be requested within 60 days from receiving payment.

    NOTE: FOR THOUGHT SUPPORT WORKSHOP PARTICIPANTS 

    • Should you need to cancel, your replacement student must be found at least 48 hours before class starts to give time to re-think parings and find new sides, especially if the class is outside of the Los Angeles area.

    AFTER CLASS HAS BEGUN

    • You forfeit your payment.
    • If the reason you dropped the class is deemed an extreme emergency*, you will have up to one year to use all of the money toward a future class or for private (Live or Skype) coaching sessions with Crystal Carson.

    *Extreme emergencies determined by staff on a case-by-case basis (example: an ER visit or emergency hospital stay.)

    We very much want to do business with you, and hope that you will find these policies understandable and fair. We very much appreciate your business and without such policies in place, we could not afford to keep providing the wonderful classes that make a difference in the lives of so many actors. Thank you!  

     - The Auditioning By Heart Staff


    AUDITIONING BY HEART IS NOT A TALENT AGENCY. ONLY A TALENT AGENT LICENSED PURSUANT TO SECTION 1700.5 OF THE LABOR CODE MAY ENGAGE IN THE OCCUPATION OF PROCURING, OFFERING, PROMISING, OR ATTEMPTING TO PROCURE EMPLOYMENT OR ENGAGEMENTS FOR AN ARTIST. 

    WE ARE PROHIBITED BY LAW FROM OFFERING OR ATTEMPTING TO OBTAIN AUDITIONS OR EMPLOYMENT FOR YOU.  IT MAY ONLY PROVIDE YOU WITH TRAINING, COUNSELING, OR LISTING INFORMATION.

    FOR MORE INFORMATION, CONSULT CHAPTER 4.5 (COMMENCING WITH SECTION 1701) OF PART 6 OF DIVISION 2 OF THE LABOR CODE. A DISPUTE ARISING OUT OF THE PERFORMANCE OF THE CONTRACT BY THE TALENT SERVICE THAT IS NOT RESOLVED TO THE SATISFACTION OF THE ARTIST SHOULD BE REFERRED TO A LOCAL CONSUMER AFFAIRS DEPARTMENT OR LOCAL LAW ENFORCEMENT.