Class Policies

PAYMENT

Payment for the 1-day ReActing by Heart workshop and 3-day Auditioning by Heart intensive is due in full 30 days prior to the start of class or at the time of registration if registering less than 30 days in advance.

HOMEWORK

For the 6-week Auditioning by Heart masterclass, homework must be completed and turned in by each Wednesday before the next class.

LATE ARRIVALS / ABSENCES

It is expected for students to be on time to class. If you will be running late or missing class for any reason, please let Crystal's TA (teacher's assistant) know as soon as possible by phone / text.


Make-ups

For the six-week Auditioning by Heart Masterclass, Crystal offers a Virtual Make-up for actors who need to a miss class. The Virtual Make-up is simple and allows you to get your money’s worth by having a chance to work with Crystal despite having missed class.

(This policy is for the 6-week masterclass only, and does not apply to the 3-day Auditioning by Heart intensive. One Virtual Make-up is allowed per 6-week session and students will have two weeks after a missed class to advantage it.)

Here are the steps:

  1. On the week of your absence, put yourself on-tape using the material provided for that week. You can do this with your own set-up at your convenience, or by contacting the TA to either tape with him/her or get the name(s) of other classmates who need to make-up and taping with them.

  2. Email your tape to the TA within two weeks of your absence.

  3. Review a private link to a recording of your missed class and see Crystal's notes on breaking down the scene. This link will be uploaded and sent to you no later than the following Wednesday after each class.

  4. Schedule a time with Crystal to review your recorded scene. This can be done via phone, Skype / Facetime, or in-person with Crystal.


Auditing

We allow students to audit classes and workshops. There are both free and paid options available, including:

  • You may choose to watch or be the "reader" for the six-week Auditioning by Heart Masterclass as a one-time free audit.

    • Should the auditor choose to participate and put up work in class, have it played back and critiqued by Crystal, they must pay a one-time $65 participation fee.

    • Auditors may only work if there are less than 12 people attending that day's class as class is limited to 12 participating actors.

  • You may also choose to register as a non-participating auditor for all six weeks of the six-week Auditioning by Heart Masterclass for $200.

  • Click here to contact Crystal about auditing.


Cancellation Policies

For the 1-day ReActing by Heart workshop:

Please understand that ReActing by Heart is a special class that requires a lot of prep work for your benefit. This includes putting together sides and extensive character breakdowns that are unique to each actor, as well as pairing actors appropriately, so each student’s commitment effects the entire class.

Two weeks (or more) prior to the class’s start date:

  • You get all of your money back if you fill your seat with another student… or…

  • You get all of your money back (minus a handling fee of 25%)… or…

  • You can put 100% of the tuition towards a future Auditioning by Heart Silver-Level.

Between one and two weeks prior the class’s start date:

  • You can put 75% of the tuition towards a future Auditioning by Heart Silver-Level.

One week (or less) prior to the class’s start date:

  • You can put 50% of the tuition towards a future Auditioning by Heart Silver-Level.

After class has begun, you forfeit your payment.

For the 3-day Auditioning by Heart intensive:

Two weeks (or more) prior to the class’s start date:

  • You get all of your money back if you fill your seat with another student… or…

  • You get all of your money back (minus a handling fee of 10%).

Between one and two weeks prior to the class’s start date:

  • You get all of your money back if you fill your seat with another student… or…

  • You get all of your money back (minus a handling fee of 25%).

One week (or less) prior to the class’s start date:

  • You get all of your money back if you fill your seat with another student… or…

  • You get all of your money back (minus a handling fee of 50%).

After class has begun, you forfeit your payment.

*Note: Money refunded much be requested within 60 days of receiving payment.

FOR ONLINE VIRTUAL MASTERCLASS PROMOTION

If you’ve already received Online Virtual Masterclasses as a promotion for registering for both ReActing by Heart and Auditioning by Heart at the same time, those are yours to keep and enjoy at 50% off the regular price of $50 per virtual class. So, $25 per class will be subtracted from any refund you may receive.


We very much appreciate your business and hope that you will find these policies to be understandable and fair. We want to continue doing business with you. Without such policies in place, we could not afford to keep providing the wonderful classes that make a difference in the lives of so many actors. Thank you!

 — The Auditioning by Heart staff


AUDITIONING BY HEART IS NOT A TALENT AGENCY. ONLY A TALENT AGENT LICENSED PURSUANT TO SECTION 1700.5 OF THE LABOR CODE MAY ENGAGE IN THE OCCUPATION OF PROCURING, OFFERING, PROMISING, OR ATTEMPTING TO PROCURE EMPLOYMENT OR ENGAGEMENTS FOR AN ARTIST. 

WE ARE PROHIBITED BY LAW FROM OFFERING OR ATTEMPTING TO OBTAIN AUDITIONS OR EMPLOYMENT FOR YOU.  IT MAY ONLY PROVIDE YOU WITH TRAINING, COUNSELING, OR LISTING INFORMATION.

FOR MORE INFORMATION, CONSULT CHAPTER 4.5 (COMMENCING WITH SECTION 1701) OF PART 6 OF DIVISION 2 OF THE LABOR CODE. A DISPUTE ARISING OUT OF THE PERFORMANCE OF THE CONTRACT BY THE TALENT SERVICE THAT IS NOT RESOLVED TO THE SATISFACTION OF THE ARTIST SHOULD BE REFERRED TO A LOCAL CONSUMER AFFAIRS DEPARTMENT OR LOCAL LAW ENFORCEMENT.